General Terms
By subscribing to a Prominic.NET service, you enter into an agreement to pay for that service.
Payment Options
Electronic Funds Transfer
Electronic funds transfer (ACH or wire) is the default payment method for all customers. ACH /wire transfer instructions will be provided via customer support upon request.
Paper Check
Optionally, payments may be made via paper check. Checks must be made payable to Prominic.NET, Inc. and mailed to:
Prominic.NET, Inc.
PO Box 4938
Carol Stream, IL
60122-4938 US
Please note the payment address above is a U.S. Postal Service Post Office Box. Courier shipments such as FedEx, DHL or UPS should be sent to the address below:
J.P. Morgan Chase
Attn: Prominic.NET, Inc. – Lockbox 4938
131 S. Dearborn, 6th Floor
Chicago, IL 60603 US
Checks returned for insufficient funds or any other reason may result in the account having late fees applied, being suspended, and/or being terminated in accordance with this policy.
All checks must be payable in U.S. Dollars and must be drawn on a U.S. Bank. A service fee may be charged for all check payments not abiding by these requirements.
Credit Card
Credit card payments may be accepted at the sole discretion of Prominic.NET and may incur a service fee calculated based on your geographic location.
Charges declined for any reason may result in the account having late fees applied, being suspended, and/or being terminated in accordance with this policy.
Invoicing Frequency
Customers paying by electronic funds transfer or paper check will be invoiced by PDF via email on NET 30 terms in advance of the upcoming service period; no paper invoices will be mailed. PDF invoices will be sent annually as specified in your proposal and MSA, or if unspecified on a quarterly basis.
Customers on legacy agreements with recurring monthly credit card payments will have charges initiated to their credit card on or around the 1st day of the month.
Payment is due by the date specified on the invoice regardless of payment method. Delinquent accounts are subject to a $10 late fee per payment period, plus daily interest accrued at a rate of 18% per annum. Prominic may, at its sole discretion, extend a limited grace period to customer accounts in good standing.
All invoices are considered final 60 days from the date of the invoice. Any billing disputes must be raised within this timeframe. All invoices charges are in US Dollars.
Termination and Suspension
It is the customer’s responsibility to ensure that payment arrives on time in accordance with this policy and the MSA regardless of the payment method chosen. After 7 days, any account with a delinquent payment may have services suspended until payment is received. In accordance with the MSA, any account with a delinquent payment may be permanently closed and any data associated with the account may be deleted. The decision to grant a grace period, suspend, or terminate an account for nonpayment remains the sole discretion of Prominic.NET.
Prominic.NET, Inc. accepts no responsibility for loss of business, lost data, or any other loss resulting from an account which is suspended or terminated for non-payment. Prominic.NET will attempt to contact those accounts with past due balances by sending an e-mail to the designated billing contacts on the account; however, Prominic.NET is not responsible for outdated contact information. It is the customer’s responsibility to keep contact information up to date. Please log-in to the customer portal or contact our customer support team to update contact information.
Prominic.NET, Inc. may be able to re-establish recently closed accounts with those services billed at our then current support rate, but makes no guarantee whatsoever about the availability of data. We will inform you if data is not available at the time you request to re-establish an account terminated for nonpayment.
Advanced Payments and Discounts
Customer may choose to pay in advance for a period of time for service. All payments are considered a commitment to service and are nonrefundable once paid. Advance discounts, prepayment discounts, term length discounts or other discounts may be offered for services contingent upon satisfactory fulfillment of certain customer obligations. In the event services are provided at a reduced rate, but the terms for which the discount was offered are not fulfilled, Prominic.NET reserves the right to immediately bill the difference between the reduced rate paid and the full standard rate.
Contact
If you have questions or concerns regarding your bill or payment status please visit https://Prominic.NET/MyAccount or contact Prominic.NET Customer Support:
Support@Prominic.NET
888.356.2999 (U.S.)
+1.217.356.2999 (International)
Modifications
This document may be modified at any time and will be in effect 30 days after online posting.
Rev. 20210805
Posted: August 5, 2021
In Effect: September 4, 2021