BILLING & PAYMENT POLICY
By subscribing to a Prominic.NET, Inc. service, you enter into an Agreement to pay for that service. You may choose to pay either via an automatic charge to your credit card on a monthly basis (default payment method) or via a net terms invoice (requirements below).
By default, you must pay via a credit card on a monthly basis. Prominic will charge your credit card on or around the 1st day of the service period. Charges will include all base charges for the month in advance as well as any overquota, support and miscellaneous (“OSM”) charges accrued since the previous invoice plus any past due balance.
For example, on April 1st your credit card will be charged for base usage of your service in April as well as your OSM charges from the month of March.
Upon notice, Prominic may charge your credit card for accrued OSM charges, or may require you to prepay for OSM charges.
Should you choose to not pay via credit card, Prominic may, at its sole discretion, grant net terms. You will be asked to provide identifying data, such as a Tax Identification Number or Dun & Bradstreet DUNS number, so that Prominic may examine credit history. Only those customers with a favorable credit rating, as determined by Prominic, will be granted net terms. You will be invoiced electronically – no paper invoices will be mailed – and will be required to submit payment via check, cashier’s check, money order, or wire transfer (NOTE: There are applicable fees by a transmitting bank as well as a recipient bank. Instruct your banks that you will bear those charges. Contact Prominic for further wire transfer details). You will be required to pay in advance on a quarterly basis. Invoices will be sent approximately 30 days in advance of the service period, and payment is due by the first day of the service period.
For example, on June 1st an invoice will be sent including base charges for the service in July, August, and September, and will also include any OSM charges accrued since the last invoice plus any past due balance. Payment for this quarterly invoice (July through September) would be due on July 1st.
Payments should be mailed to:
Carol Stream, IL 60122-4938 US
Please note the payment address above is a U.S. Postal Service Post Office Box. Courier shipments such as FedEx, DHL or UPS should be sent to the address below:
J.P. Morgan Chase
Attn: Prominic.NET, Inc. – Lockbox 4938
131 S. Dearborn, 6th Floor
Chicago, IL 60603 US
All checks must be payable in U.S. Dollars and must be drawn on a U.S. Bank. A $40 service fee will be charged for all check payments not abiding by these requirements.
The decision to grant net terms is at the sole discretion of Prominic. At any time, Prominic may invoice for immediate payment of accrued OSM charges, or may require you to prepay for OSM charges.
All invoices are considered final 60 days from the date of the invoice. Any billing disputes must be raised within this timeframe.
For all base service charges, payment is due by the first day of the service period regardless of payment method. Delinquent accounts are subject to a $10 late fee per payment period, plus daily interest accrued at a rate of 18% per annum. Prominic understands that occasionally circumstances may prevent timely payment. For this reason, Prominic extends a limited grace period to customer accounts in good standing. After 15 days, any account with a delinquent payment may be disabled until payment is received by Prominic. Any account with a payment 30 days delinquent may be permanently closed and the data in the account may be deleted. The decision to grant a grace period, suspend, or terminate an account for nonpayment remains the sole discretion of Prominic, and Prominic accepts no responsibility for loss of business, lost data, or any other matter with regards to an account handled in this manner.
Prominic will attempt to contact those accounts with past due balances by sending an e-mail to the designated billing contact on the account. Prominic cannot be responsible for outdated contact information. It is your responsibility to keep contact information with Prominic up to date. Please see our Contact Information Policy for more details.
Prominic may be able to re-establish recently closed accounts with those services billed at our then current support rate, but makes no guarantee whatsoever about the availability of data. We will inform you if data is not available if you request to re-establish an account closed for payment delinquencies.
Customer may choose to pay in advance for a period of time for service. All prepayments are considered a commitment to service by Customer and are nonrefundable once paid.
Advance discounts, prepayment discounts, or credits may be offered for services contingent upon satisfactory fulfillment of customer obligations. In the event services are provided at a reduced rate, but the terms for which the discount was offered are not fulfilled, Prominic reserves the right to immediately bill the difference between the reduced rate paid and the full standard rate. Any such charges will be treated as OSM charges and billed as such.
This document may be modified at any time and will be in effect 30 days after online posting.
Posted: December 1st, 2011
In Effect: January 1st, 2011